HOLLAND AND BARRETT OFFERING FREE ONE-TO-ONE ONLINE VIDEO CONSULTATIONS WITH ITS ADVISORS ACROSS A BROAD RANGE OF WELLNESS AREAS
Available through the H&B website, the new, free service means that customers can chat live or book one of a thousand free appointments each week and speak to one of H&B’s qualified health and wellness advisors, who can offer impartial advice on anything from immunity to weight management
After a successful trial which saw overwhelmingly positive feedback from customers, the service will give customers access to H&B’s experts from 8am until 8pm – seven days a week. Results from the trial showed the most popular topics for advice were hair, skin and nail health and general nutrition.
Anthony Houghton, Group Retail & Property Director, Holland & Barrett commented, “We have an exciting opportunity to expand the reach of Holland & Barrett by moving beyond just offering wellness products and advice, to offering personalised services, diagnostics, and wellness solutions across our digital and retail channels. Bringing the advice our nutritionists and colleagues are known and trusted for to our customers at home or wherever they feel comfortable is important to us. We know how much it can help having a friendly face to chat to, and with the launch of our online consultations, we will be bringing the best of the instore Holland & Barrett shopping experience to our customers however and wherever they want to shop with us
“Our brilliant colleagues take part in a training programme through the H&B Training Academy that results in them attaining a nationally recognised RCF qualification, which is the equivalent to an A-Level. The training programme, which celebrates its 10th year in 2022, is set up to make sure our customers have access to clear, concise, and up-to-date information to help them confidently understand the lifestyle change they could consider and help choose the right food and supplements for them.”
Customers can speak to qualified advisors on a range of health concerns including Immunity, Joint & Bone Health, General Nutrition, Heart Health, Hair, Skin & Nails Health, Brain & Eye Health, Weight Management, Activity and Flexibility, Sleep, Stress and Anxiety, Gut Health and Women’s Health. Advisors will work with customers to discuss their needs and if required, build a basket of recommended products throughout their chat; the customer will then be sent their recommendations once the consultation has finished, with the option to buy the products online if they wish.
The Wellness Consultations are available now and customers can chat live to advisors or book an appointment by logging onto: hollandandbarrett.com/info/video-chat